Kathy Quilts Product Warranty
Kathy Quilts Product Warranty
Kathy Quilts is a Grace Company dealer so the Grace Company handles all warranty claims or repairs. Kathy Quilts' 30 Money-Back Guarantee means that you get 30 days to try a product out. If you cannot get it to operate correctly call use and we will help you. Your get 30 days of your product working correctly.
Grace Company Limited Warranties
All customers requesting support will be required to provide a proof of purchase and registration if the warranty card is not present and applicable. The Grace Company Product Warranties are still valid if bought from an authorized Grace Company dealer. The Grace Company is not subject to dealer warranties, cost of labor repairs or shipping expenses. All quilting machines must be returned in their original box. If the customer does not have their original quilting machine box, they will need to buy a box from Grace Company to return their machine in. Warranties do not transfer over to a secondary owner. Any parts damaged by the customer do require payment for parts and shipping. All warranties guard against manufacturing and material defects.
30 Day Money-Back Guarantee
Grace Company strives for excellence in all we do. Any products purchased directly through The Grace Company are backed by our 30 Day Guarantee. This does not extend to purchases made through authorized dealers, who generally have their own return guarantee policy. If you are not satisfied within the first 30 days after purchase, The Grace Company will refund you the price of the product. Under the 30 Day Money-Back Guarantee the customer is responsible for all shipping costs. All products must be returned in new condition or the money-back guarantee is void. Proof of purchase will be required. All Grace Company products are eligible for this guarantee.
First 90 Day Guarantee
For the first 90 days after purchase, The Grace Company will replace any parts with manufacture or material defects for free. The customer is responsible for shipping the product to Grace Company. Grace Company will provide the labor at their headquarters free of charge. Every Grace Company product is backed by this guarantee. Proof of purchase will be required.
1 Year Limited Warranty
Cutie
Cutie Breeze
Continuum
Continuum II
Q-Zone Queen
Sewing Machine Laser
Rear Handles
DM2 Grace Hoops
Q-Zone Hoop-Frame
SureStitch
Luminess Light Station
Speed Control
Q-Zone Hoop-Frame Pro
Gracie Laser
2 Year Limited Warranty
Under the 2 Year Limited Warranty, Grace Company will at its discretion repair or replace any product with material or manufacturing defect. The customer is required to return the product to Grace Company. Upon receipt of the product, Grace Company will determine whether to repair or replace the defective product or part. The customer is responsible for any shipping costs required to get the product to or from the Grace Company. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for product list:
Little Rebel
Q'nique 15M
Q'nique 15R
Q'nique 15 Pro
Q'nique 19
Q'nique 19X
Q'nique 21
Q'nique 21 Pro
All Grace Qnique Quilting Machine Electronic Parts
QuiltMotion/ Quilters’ Creative Touch 5
QuiltMotion/ Quilter's Creative Touch 6
5 Year Limited Warranty
Under the 5 Year Limited Warranty, The Grace Company will at its discretion repair or replace the cast metal body of the Qnique Quilting Machines if not free of manufacturing defects or imperfections causing product failure. Parts must be sent to The Grace Company at customers expense before The Grace Company will choose to replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for product list:
Little Rebel
Q'nique 15M
Q'nique 15R
Q'nique 15 Pro
Q'nique 16X M
Q'nique 16X
Q'nique 16X Elite
Q'nique 19
Q'nique 19X
Q'nique 21
Q'nique 21 Pro
10 Year Limited Warranty
Under the 10 Year Limited Warranty, The Grace Company will at its discretion repair or replace the cast metal body of the Qnique Quilting Machines if not free of manufacturing defects or imperfections causing product failure. Parts must be sent to The Grace Company at customers expense before The Grace Company will choose to replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for product list:
Q'nique 21X Elite
Q'nique 19X Elite
Grace Company Limited Warranties Exclusions
The Grace Company has no obligation under any warranty provided above to repair or replace products that have been altered outside of The Grace Company specifications, misused, neglected, purposefully damaged, damaged in transit, improper assembly, loss, natural events or have been subject to improper maintenance.
The above warranties do not cover the risk that the user assumes in operation of any Grace Company Products and therefore excludes any liability to The Grace Company for loss, failure, deterioration, personal injury or damage. Under no circumstances will The Grace Company be liable to a purchaser or third parties for special consequential damages, including, but not limited to, death or personal injuries.
All warranties are subject, but not limited, to the following exceptions:
Products that are returned back to The Grace Company are received damaged, altered or packaged improperly.
Used besides intended quilting application.
Error on the customers use of the product.
Internal adjustments, tampering or parts replacement done by anyone except authorized Dealers or The Grace Company.
Broken pins on connectors
Connector(s) damages, cracked, or broken
General incidental or special damages including damages to fabric or material, the cost of rework or lost profits.