Terms & Conditions
KathyQuilts Terms & Conditions
Our goal is to help you find more enjoyment from your quilting. The products we offer will help us to help you achieve your goal of being a better quilter.
All cancelled orders or returns will receive a full refund less the 3% credit card or financing fee. If the credit card was processed then there is a 3% fee with each order so we cannot get that back from our card processing company so please aware. There is a $2.00 minimum charge for all cancellations.
We will do whatever it takes to make sure your products function as it was designed. If you are experiencing any problems with using any product we have shipped to you We need you to contact us right away. We cannot help you if we don't know there is a problem.
We expect that you will try out any product purchased from KathyQuilts.com for 30 days. If your item does not work properly your 30 day trial period does not start until you have a fully functioning product. If after 30 days you still do not want the product and would like to return it for a refund you will be responsible for the cost of return shipping and any restocking fee that your product might require. There is a 15% restocking fee on the Quilting Machines and QuiltMotion Quilting Automation.
If you are outside of the 30 day return policy then we will work with you to make sure if your product is defective that the Grace Company will repair or replace your product. We cannot refund your money if you are outside your 30 days.